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agentforce

Agentforce


Humans with agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7.

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These companies are seeing value from their Agentforce

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Wiley sees 213% return on investment with Salesforce.



Learn how the publisher implemented Agentforce to cut costs and boost productivity.

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OpenTable boosts customer service with Agentforce.


See how the company boosts productivity for service reps with AI agents and Service Cloud.

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Saks elevates luxury shopping with unified data and AI Service Agents.


See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.

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Agentforce will transform ezCater's customer experience.



Discover how Agentforce will automate customer service to simplify ordering food for the workplace.

What is an Agentforce agent?


An Agentforce agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.

 

img-agent-user-1 What is an agent's role?

 

The role is the agent's purpose. It defines the job to be done and the broader goals the agent should achieve on your team.

 

img-agent-user-2 What is an agent's trusted data?

 

Trusted data is the information the agent needs to carry out its role. This could include company knowledge articles, CRM data, external data via Data Cloud, public websites, and so on.

img-agent-user-3 What are an agent's actions?

 

Actions are the predefined tasks an agent can execute to do its job based on a trigger or instruction. For example, it could run a flow, prompt template, or Apex.

img-agent-user-4 What are an agent's guardrails?

 

Guardrails define what the agent can and cannot do. These can be natural-language instructions to escalate to a human, or could come from built-in security features in the Einstein Trust Layer.

 

img-agent-user-5 What are an agent's channels?

 

Channels are the applications where agents can do work. This can be your website, CRM, mobile app, Slack, and more.